Toby Chess shares examples of OSHA violations he's encountered in body shops and the simple changes needed to avoid financial ...

Sometimes the most profitable decision is saying no.  Our website gives customers three ways to contact us: Call, text, or ...

For years, flat rate was treated as simply how the collision repair industry worked. That's shifting. A growing number of ...

DB Orlando Collision reimagined its parts department by replacing traditional carts with modular crates, focusing on repair ...

Effective collision repair requires seamless coordination among departments, from initial estimates to final paint.

Mike Mead’s approach to repair planning emphasizes complete disassembly, OEM repair procedures, extensive documentation, and ...

It's a crucial operation, but many shops struggle to secure payment for their work. Two shop owners share strategies that ...

It’s interesting to observe all the articles, interviews, and social media discussions on the collision repair industry. The subjects range from ADAS calibrations, certifications, flat-rate vs hourly, ...

The Collision Industry Electronic Commerce Association (CIECA) expanded its lineup of speakers and sessions for its 17th annual conference, CONNEX 2026, agenda. The event will be held at the Hilton ...

Every so often, a BackBay inquiry comes along that makes me stop and re-read it, certain I’ve missed something, and prompting me to ask for some clarification, to ...

As vehicle technology grows more complex and insurance disputes become more common, repairers are finding that consumer education may be as important as the repair itself. At the recent Collision ...

ADAS — or advanced driver assistance systems — calibrations have become a routine part of collision repair, but misconceptions about when they’re required can lead to missed procedures, unnecessary ...