Ninety percent of questions, complaints and issues—approximately 3.5 billion customer interactions—are handled digitally ...

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EBay Inc. dropped in extended trading after projecting holiday season sales that fell short of analysts’ estimates, suggesting the e-commerce company continues to struggle against larger rivals ...

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Oct 30 (Reuters) - Ecommerce firm eBay (EBAY.O), opens new tab forecast fourth-quarter revenue below Wall Street estimates on Wednesday as cautious consumers shun collector's items and refurbished ...

I'm always amazed by the generosity of our buyers and sellers, and I'm proud we're able to support important causes around the world. In closing, Q3 was another strong quarter for eBay.

But as the platform scales to new heights, there is a vital piece of the puzzle that must catch up: customer experience ... so too must the level of service and support offered.

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