An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

America’s hospitals face staffing and cost crises, but AI assistants offer hope through automation and smart management.

Opinion Video features innovative video journalism commentary — argued essays, Op-Ed videos, documentaries, and fact-based explanation of current affairs. The videos are produced by both outside video ...

A ribbon cutting ceremony took place Thursday for a new customer experience center at GE Vernova’s Pensacola factory. The ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

The new center features conference rooms, networking areas and it gives customers a firsthand look at what goes on at GE ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

The latest addition to the company’s AI-driven conversational intelligence platform, VoiceAI agents aim to improve customer experience while reducing operational costs.

Sebastian Tietz, Head of Business Development, Mitel, said: “With Genesys Cloud, we can now support large enterprise customers pursuing a cloud-first CX strategy through a comprehensive platform ...

The Centers for Disease Control and Prevention is expected to hand over multiple sets of vaccine safety data to a discredited researcher with a history of spreading misinformation that vaccines ...

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...