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Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

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Disconnected systems, inconsistent messaging and fragmented data can leave customers confused or dissatisfied, which ...

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Plan From The Map, Act From The Terrain: Five Disciplines Of Technology Readiness

Most companies want to adopt AI. The smart ones start with the map—strong governance and clean data—before stepping into the ...

Good Leaders Don’t Follow Roadmaps — They Blaze Their Own Path

Business leaders should approach the unknown with care and curiosity, without being constrained by rigid roadmaps that can ...
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Journey Named in the 2025 Gartner® Cool Vendors™ in Customer Service and Support Technology

DENVER, CO, UNITED STATES, November 3, 2025 /EINPresswire.com/ -- Journey.ai, Inc. (“Journey”), a security-first CX company, today announced it has been named as ...