The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

"This modernization is happening while Social Security faces its worst funding crisis in decades. The trustees in 2024 ...

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...

Although Social Security benefits continued uninterrupted throughout the pandemic, customer service declined precipitously when the more than 1,200 field offices closed to the public in March 2020.

In recent years, the Social Security Administration had a pretty lousy — and worsening — reputation for customer services. Nearly 125 of its field offices were shuttered and hold times on the ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” CNN values your feedback 1.

For problems you’re not able to address online, the Social Security customer service number is 1-800-772-1213. Customer service representatives are available between 8:00 a.m. and 7:00 p.m ...

Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with long wait times ...

The other day I called the Social Security Administration’s 1-800 phone number for assistance and I was on hold for 90 minutes (“A list of the Social Security offices across the US expected to ...

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online… ...