The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

As Social Security marks its 90th anniversary, it remains a cornerstone of financial security for millions of Americans.

"This modernization is happening while Social Security faces its worst funding crisis in decades. The trustees in 2024 ...

Sen. Elizabeth Warren, a Massachusetts Democrat, said on Wednesday that she met with SSA Commissioner Frank Bisignano to discuss customer service, staffing levels and the pending elimination of paper ...

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times and a crashing website.

Social security funds are due to be issued within days, including retirement payments and disability and survivor benefits.

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in ...