SSA Customer Experience The Social Security Administration is changing its policy of holding benefit claims made over the phone for three days to check for fraud, a protocol that was causing ...

Initially, the SSA proposed prohibiting phone applications ... Priorities noted the policy created unnecessary service issues without effectively preventing fraud. By mid-May, the SSA faced ...

In particular, phone fraud through direct deposit ... maintaining high-quality public service. The SSA's decision to potentially reverse this policy reflects a broader trend of reassessing ...

Since SSA installed new anti-fraud checks on claims made over the phone, only two claims out of over 110,000 were found to likely be fraudulent, according to internal documents obtained by Nextgov/FCW ...

heightened by the agency’s repeated changes to one of the new policies.Social Security will now conduct an anti-fraud check on all phone applications for benefits and flag claims that could be ...

The SSA will allow seniors and other recipients to verify their identity over the phone ... harmful policies they have enacted under the phony cover of hunting for 'waste and fraud,' including ...

According to The New York Times, Team Musk’s Social Security cuts were based on lies and “misinterpreted data.” ...

After installing anti-fraud checks for benefit claims made over the phone early last month, the Social Security Administration is considering walking back the policy after finding only two cases ...