Amalga Group CEO Jens Erik Gould says nearshore BPO providers must move from task execution to judgment, using frontline ...

Jamaica's BPO sector must move into higher-value knowledge services after earnings fell to $750 million, Minister Aubyn Hill says.

As module quality comes under pressure, buyers must use the full range of quality assurance tools available to them to hold suppliers accountable. Image: Kiwa PVEL. On top of a complex web of ...

American outsourcing firm Concentrix Philippines is reorganizing how it manages workforce and customer-experience performance, creating a new unit that brings learning, quality, analytics, governance ...

Paul Carvouni, senior vice president and general manager of Salesforce Asean SAN FRANCISCO – Cloud computing purveyor Salesforce expects artificial intelligence to reshape the Philippines’ business ...