It’s been a brutal month for Newark Liberty International Airport, as telecommunications and radar outages have plagued one of the nation’s busiest airports, triggering delays and cancellations for thousands of passengers.

Flight arrivals at Newark capped at 28 per hour through mid-June, rising to 34 per hour afterward under FAA's emergency order. The move follows radar outages, severe congestion, and staffing shortages that crippled operations in recent weeks.

An air traffic controller who works the airspace around Newark, N.J. speaks out about what it was like to lose radar and communication systems during a shift, and how the situation got to be so bad.