Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Venture Capitalist Chamath Palihapitiya responded to this shift by observing that such challenges could lead startups to "pivot to simply use AI for narrow use cases." In the case of Klarna ...

Duolingo CEO Luis von Ahn acknowledged employee anxiety over AI, urging teams to embrace the technology amid rising ...

The new hiring strategy involves remote, contract-based roles targeting students and rural workers, raising concerns about job stability. This shift ... Klarna gleefully announced its AI customer ...

That move was a shift from its previous strategy in which it laid off workers in favor of going all in on AI ahead of an IPO. Since 2023, Klarna has reduced its workforce by about 39% and reshaped ...

April’s tech layoffs affected 23,000+ workers – but not all roles are at risk. Discover what these cuts reveal about the 2025 ...

With AI becoming more integrated across industries, some tech CEOs are now using digital avatars for earnings calls. Klarnas ...

Klarna, a Swedish fintech company ... CEO Sebastian Siemiatkowski admitted the company's aggressive AI shift sacrificed service quality. "Investing in the quality of human support is the ...