My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

AI chatbots for regular folks, human beings for VIPs: that seems to be Klarna's policy, based on CEO Sebastian ... He added that with lower salary expenses, the company now plans to redirect ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Trump's AI czar David Sacks said this week that government UBI welfare “in a post-economic order” was just “a fantasy” and it ...

Artificial intelligence is no longer simply powering your go-to apps or performing back-office functions—it’s coming into the ...

Klarna, the $14.6 billion fintech startup known for its "buy now, pay later" installment loans, is expanding its offerings and better competing with traditional banks by piloting its first Visa debit ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Research suggests the reality of AI in the workplace is more complex than either complete job displacement or simple ...

Most people assume it will take years for AI to reshape the job landscape. But tasks that chatbots can do are already ...