Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual try-ons. Combining both these capabilities, customers can ...

There are five ways to achieve this: Omni-channel accessibility refers to customers’ ability to interact through multiple ...

Finally, trust and transparency go a long way in ensuring customer satisfaction at the end of their journey. This means data ...

I’ve lived with this 5G home broadband service for over two years. It's superior to DSL but has some interesting quirks.

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Employees won’t offer customers consistently good experiences unless they like their job and coworkers, according to Shake ...

Employees won’t offer customers consistently good experiences unless they like their job and coworkers, according to Shake Shack founder Danny Meyer.

Coveo Commerce’s Peter Curran talks to WWD about how gen AI could close the gap between online and in-person shopping.

Continuing a now decade-long streak, Cavalry Family Housing has won the SatisFacts 2024 Resident Satisfaction Community Award ...

Retailers are no strangers to new waves of technology. As recently as 15 years ago, it was unusual for a small local bou ...