Tools like ServiceTitan and Jobber give your team the ability to operate in real time, without the handoff friction. And here ...

Short-term goals might include reaching a certain amount of sales for the month, improving on specific customer service issues or successfully launching a new product.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The CRM system will be required to integrate with updated customer service platforms, including the contact centre HMRC is also procuring. The CCaS will, according to HMRC, ...