Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

A massive data breach has struck the American background screening and drug and alcohol testing service DISA Global Solutions impacting over 3.3 million people. DISA works with over 55,000 customers ...

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However, a key employee union, advocates and Democratic lawmakers are raising concerns that deep staffing cuts will hurt customer service. What’s more, the reduction will hit at a time when the ...

(Also see the infographic at the end of this article ... Dangerous response: Being aggressive in return. The aggressive customer does not respond well to excuses or reasons why the product or service ...

you can't build strong customer relationships. Emotions drive actions in people. The most effective emotional triggers are trust, guilt, and fear, according to the following Microsoft infographic.