Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Building high-performing product teams requires a clear vision, strong goal-setting practices, a focus on individual growth ...

ECI transformed its global customer support strategy shifting away from a traditional tiered, call-center model to a more ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

This scenario, along with the rapid advancements in AI, has made data management and analysis vitally important. Tying your ...

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience ... management strategically from the perspective of the entire firm or organization. It is a top-down strategy ...

Minor Hotels International is unifying its eight hotel brands under a single "masterbrand," consolidating technology systems ...

In the fast-paced and competitive world of e-commerce, businesses need reliable tools to stay ahead of the game. The right ...

New announcements by Qualtrics include speeding up research, democratizing insights and scaling experience delivery with AI.

This research offers a useful instrument that will help e-commerce companies improve their customer retention strategies and achieve sustainable growth.