ZT Corporate, a private equity firm that specializes in healthcare and automotive investments, announced today several ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

Mari-Frances Bentvelzen joins ConnectWise as Chief Customer Officer (CCO). With more than 15 years of leadership in SaaS, ...

In customer experience management, AI can play a valuable role ... teams with better planning tools and providing leaders with strategic insights. By automating these time-consuming tasks, AI ...

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company deploying exceptional customer experiences, today announced a new strategic collaboration with ...

Suhasan brings more than 10 years of B2C digital product and program management expertise specializing in customer experience ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

New announcements by Qualtrics include speeding up research, democratizing insights and scaling experience delivery with AI.

Three innovative pieces of technology enhance omnichannel customer experience and operations, resulting in customer loyalty, ...

Naga Malladi, also known as Naga Srirama Narasimha Raviteja Malladi, is a product management expert with years of experience ...

Discover how Adobe’s new predictive AI agents are reshaping customer experience with real-time insights, automation, and ...