New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise ...
Expanding ecosystem partnerships with Acxiom, Amazon Web Services, Genesys, IBM, Microsoft, RainFocus, SAP, ServiceNow, and Workday, enabling AI agents to work together. Additionally, expanded agency ...
to a customer’s account in a ‘fat finger’ mistake. The employee at Citigroup had meant to credit the account with $280 (£220). Two co-workers even approved the astronomical sum – more tha ...
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