Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

However, some things about customer experience have not changed ... AI will be able to leverage and analyse data and predictive analytics to deliver more personalised experiences, predicting your ...

Remember the first time you used a smartphone? That moment when you realized that complex computing had become as simple as ...

IT spending showed a consistent positive trajectory, marking a significant rebound from the previous year's challenges. Read ...

AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key ...