Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

So-Young International Inc. (NASDAQ: SY) Q4 2024 Earnings Call Transcript March 28, 2025 So-Young International Inc. misses ...

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Charter Communications is shutting down its call center in Worcester, according to a Worker Adjustment and Retraining ...

Reporters are claiming to have found private contact information online for top Trump administration officials at the center of a Signal text chain leak.

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Learn more about whether RingCentral, Inc. or SoundHound AI, Inc. is a better investment based on AAII's A+ Investor grades, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn ...

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...