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Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, ...

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

CAMPBELL, Calif., April 02, 2025--8x8, Inc. (NASDAQ: EGHT) announces 8x8 JourneyIQ, giving businesses the ability to track, predict, and optimize every step of the customer journey ...

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Leading both the marketing and customer experience teams, Ms. Brady will play a pivotal role in shaping brand awareness, ...

Some customers love a good return policy, but every now and then, someone tries to stretch the definition of “reasonable” a ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...