Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, ...

CAMPBELL, Calif., April 02, 2025--8x8, Inc. (NASDAQ: EGHT) announces 8x8 JourneyIQ, giving businesses the ability to track, predict, and optimize every step of the customer journey ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Leading both the marketing and customer experience teams, Ms. Brady will play a pivotal role in shaping brand awareness, ...

Some customers love a good return policy, but every now and then, someone tries to stretch the definition of “reasonable” a ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center's best agents would ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

A power struggle over the regulation of data center companies, which want to buy huge amounts of electricity in Montana, ...