YES and Comcast reached agreement to extend the deadline to 11:59 p.m. ET on March 31, delaying the removal of YES Network ...

Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last year’s SaaStr or elsewhere, more voices have been calling for new approaches to CS — ones ...

The software company SAP successfully leveraged AI tools to begin selling to the small and medium enterprises (SMEs) market, ...

Following the decision, Lee Dudek, Acting Commissioner of Social Security, said in a message on the agency's website, "We ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement on the implementation of customer service changes announced by the Social Security ...

This research offers a useful instrument that will help e-commerce companies improve their customer retention strategies and achieve sustainable growth.

The best cell phone plans primarily include enough data ... 4K streaming option through the My Verizon app or with Verizon's customer service. It also says 1080p resolution can be activated ...

Staff retention schemes have cut the number of health workers leaving the NHS to one of the lowest levels in more than a decade. In the year to September 2024, 10.1% of hospital and community ...

Special promotional content provided by Madison College A new initiative at Madison College is taking a direct, personal approach to improving retention rates among male students of color—by simply ...

If you’re a Comcast customer, there may be a solid incentive to switch your phone service over to Xfinity Mobile. And if you have an eSIM-compatible phone, chances are you want to take advantage ...

Federal Communications Commission (FCC) Chair Brendan Carr did not address a social media post by President Trump demanding Comcast be forced to pay “vast sums” to the federal government when ...

The Cubs’ Marquee Sports Network expects Comcast to move it to a higher-priced tier on its Xfinity cable system soon and does not anticipate being dropped, the Sun-Times has learned. A Comcast ...