Provident Bank, a leading New Jersey-based financial institution, is pleased to announce that Tara Brady has been promoted to ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient customer-service resolutions offered by GPSSA advisors; ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...