Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient customer-service resolutions offered by GPSSA advisors; ...

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USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...