According to customer service software company Zendesk, over half of customers will switch to a competitor after a single bad customer service experience. Multiple bad experiences will cause 73 ...

In today’s fast-paced business environment, customer satisfaction is paramount. Companies strive to deliver exceptional ...

I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

The number of complaints lodged with the financial ombudsman jumped sharply last year, with poor levels of customer service and a surge in scams driving much of the increase, a new report has ...