Numerous companies in the United States have faced significant backlash in recent years. This article delves into the top 20 most hated companies in America, examining some of the reasons behind their ...

In today’s fast-paced business environment, customer satisfaction is paramount. Companies strive to deliver exceptional ...

One San Diego resident just took to r/AskAMechanic after a suspicious series of events at their local Ford dealership. The ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

Key Points The service industry is responsible for almost half of all jobs worldwide. Once you get a bad reputation for ...

Australia’s regulator has slammed leaders of the country’s pensions industry for overseeing a culture of poor customer ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

"It is an attack on all those who dare to bear witness and tell inconvenient truths," the group of more than 500 Hollywood ...

Residents of one island town were given the opportunity to opine on the only available cable television provider at a ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

For the first time ever, the 74-year-old Troy retiree went online in March on the very day that $2,800 was to hit her bank ...