Numerous companies in the United States have faced significant backlash in recent years. This article delves into the top 20 most hated companies in America, examining some of the reasons behind their ...

In today’s fast-paced business environment, customer satisfaction is paramount. Companies strive to deliver exceptional ...

One San Diego resident just took to r/AskAMechanic after a suspicious series of events at their local Ford dealership. The ...

In a major move, food delivery company Zomato has laid off as many as 600 customer support associates, less than a year after ...

Charles Brumfield, who runs YouTube channel Charles on Travels, had previously had bad customer service experiences with Ryanair, but decided to give the budget airline another chance ...

Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

Heathrow’s recent shutdown is a timely reminder that when things break, trust takes the hit. As marketers invest in ...

Australia’s biggest super funds are promising to clean up their act in the wake of a scathing review that uncovered ...

A coffee shop has shared its thoughts after being accused by some church members of allegedly providing ‘poor customer ...

The financial watchdog has delivered a scathing review of the superannuation industry's failures in handling death benefit ...