The financial watchdog has delivered a scathing review of the superannuation industry's failures in handling death benefit ...

A death benefit is the amount of savings left in an account when a person dies, and there may also be proceeds from insurance. In one case, a fund took more than 500 days to pay a death benefit of ...

A damning new ASIC report into death benefit claims handling in superannuation lays bare the scale of the problem and the ...

Key Points The service industry is responsible for almost half of all jobs worldwide. Once you get a bad reputation for ...

A new survey has revealed the surprising chains that have the best customer service, and those that are plagued by rude ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

"It is an attack on all those who dare to bear witness and tell inconvenient truths," the group of more than 500 Hollywood ...

Residents of one island town were given the opportunity to opine on the only available cable television provider at a ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

For the first time ever, the 74-year-old Troy retiree went online in March on the very day that $2,800 was to hit her bank ...

Spokesperson Kellie Purce Braseth sent out a news release early Wednesday afternoon that said facilities will close at 3 p.m. She told The Olympian that staff were being sent home early ahead of the ...

Bad tippers and good tippers alike exist among us, and as a longtime waiter, there are a few ways I've learned to tell if ...