Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

In a major move, food delivery company Zomato has laid off as many as 600 customer support associates, less than a year after ...

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...

Numerous companies in the United States have faced significant backlash in recent years. This article delves into the top 20 ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

"It is an attack on all those who dare to bear witness and tell inconvenient truths," the group of more than 500 Hollywood ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

A death benefit is the amount of savings left in an account when a person dies, and there may also be proceeds from insurance. In one case, a fund took more than 500 days to pay a death benefit of ...

Australia's corporate watchdog calls on superannuation funds to overhaul the way they deal with death insurance claims, ...

Key Points The service industry is responsible for almost half of all jobs worldwide. Once you get a bad reputation for ...

Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

Australia’s biggest super funds are promising to clean up their act in the wake of a scathing review that uncovered ...