‘I manage and develop a platform for remote psychics. And why not?’ Anne-Fleur Saraux, Associate CEO of Wengo, the leading online psychic platform, captivated the audience at yesterday's French ...
L'IA va t'elle, peut-elle remplacer une bonne journaliste et l'enquête de terrain ? Réponse, avec trois articles de Bruna Basini, ex-JDD, sur les agents conversationnels, l'expérience visiteurs dans ...
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
Thanks to Vocalcom's Universal CRM Connector (HUCC), Intelcia's call centre agents can identify callers by automatically consulting customer records in Microsoft Dynamics as soon as the call comes in, ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
Corinne Schamber recounts her remarkable career at Teleperformance, where she started more than thirty years ago. She has held almost every position there, eventually becoming Managing Director for ...
After twenty-five years at the helm of the French division and a region expanded to include Africa, the managing director and Genesys are parting ways, without it being clear who initiated the ...
Three times less expensive than Genesys or Odigo, LCL's new telephony software is causing a stir among the 12,000 advisers at the Crédit Agricole subsidiary. But LCL was voted customer service of the ...
Quelques heures à peine après que nous annoncions la bonne santé de Teletech, sa filiale call-center et logiciels d’intelligence artificielle, le groupe Finare, dirigé par Karim Irouche, a confirmé à ...
Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
Annoncée sur Facebook ce matin, et hier dans quelques médias, la nouvelle ne fera pas l’ouverture du journal télévisé de 20H. Pour les amateurs de musique et d’expériences sonores distinctives, elle ...
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