Boosting Employee Experience in Contact Centres is the Key to Success! Jurgen Hekkink,at AnywhereNow discusses. contact ...

Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action. Medallia contact ...

UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...

Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...

NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has launched a new health & digital social care microsite to spotlight the business’s ...

New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New research uncovers a critical disconnect between how enterprises perceive customer ...

• More than half of UK consumers worry they won’t be able to connect with a human when companies automate their interactions with AI • A third say nothing directly to the company after a bad ...

As we celebrate National Customer Service Week, it’s important to remember that exceptional customer experiences don’t happen by chance! Behind every smooth conversation is a foundation of planning, ...