Generative AI is not without its challenges. As brands embrace hyper-personalization, they must navigate the tightrope of ...

Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

Huawei was named a Customers' Choice in 2025 Gartner® Peer Insights™ Voice of the Customer for Enterprise Backup and Recovery ...

While the new rules tighten control on telcos and telemarketers, OTT players, who are the primary stakeholders, have been ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

This collaboration will allow the insurance leader to leverage automated voice analytics and artificial intelligence (AI) to ...

David Bell, founder and CEO of CloneOps.ai, discusses the advantages of its new AI-driven voice agents and how streamlined ...

SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced an expanded collaboration with NVIDIA, integrating NVIDIA AI Enterprise to accelerate inference ...

While this strategy can be extremely effective when done well, when done wrong, it can breed confusion or even distrust.

Former IBM Americas CMO Maria Bartolome Winans was the second employee of its 2021 managed infrastructure services spinoff, ...

A Bergen County massage therapist has been arrested and charged with sexually assaulting a female customer, authorities ...