What’s in the cards for customer communications in 2026?

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Common Omnichannel Mistakes Brands Still Make (And How To Avoid Them)

Disconnected systems, inconsistent messaging and fragmented data can leave customers confused or dissatisfied, which ...

8 Free Google Maps Alternatives That Users Swear By

Google is the go-to for navigation, but not everyone navigates the same way. These alternatives keep you heading in the right ...

Good Leaders Don’t Follow Roadmaps — They Blaze Their Own Path

Business leaders should approach the unknown with care and curiosity, without being constrained by rigid roadmaps that can ...
WATE 6 On Your Side

Journey Named in the 2025 Gartner® Cool Vendors™ in Customer Service and Support Technology

DENVER, CO, UNITED STATES, November 3, 2025 /EINPresswire.com/ -- Journey.ai, Inc. (“Journey”), a security-first CX company, today announced it has been named as ...
CMS Wire

Operationalizing Journey Intelligence: The Real ROI of Acting on Customer Insight

Turning data into dashboards isn’t enough. The real ROI comes when insights drive action—changing how teams work, serve customers, and grow revenue. Every company collects customer data. Surveys, call ...