News: Genesys upgrades Agentic Virtual Agent with MCP, A2A, voice AI, enterprise integrations and tools designed to automate more complex customer interactions.

Today at Xperience, Genesys announced advancements to Genesys Cloud™ Agentic Virtual Agent that will help organisations ...

Genesys expands its agentic AI ecosystem with A2A and MCP connectivity across AWS, Salesforce, ServiceNow, Adobe, Meta and other enterprise platforms.

The contact center vendor is betting that governed orchestration, not standalone bots, will define the next phase of ...

Genesys has announced new and continued collaborations with Adobe, Amazon Web Services (AWS), Deepgram, ElevenLabs, Meta, ...

Genesys ®, a global leader in agentic orchestration for customer experience (CX), today announced new and continued collaborations with Adobe, Amazon Web Services (AWS), Deepgram, ElevenLabs, Meta, ...

Boomi's latest is an AI governance layer that helps users manage connections between agents and enterprise systems and ...

Genesys meldet 30 Prozent Cloud-ARR-Wachstum und stellt neue KI-Produkte vor; zwei Lösungen sind bereits verfügbar, weitere ...

Genesys®, a global leader in agentic orchestration for customer experience (CX), today kicked off Xperience 2026 with strong business momentum and new Genesys Cloud™ platform innovations that help ...

Genesys will showcase the future of customer experience at Xperience 2026. Explore the role of AI in this transformation.

Having launched an artificial intelligence-based virtual assistant in the spring, Experian plc is driving AI deeper into its ...

ServiceNow has patched three maximum-severity vulnerabilities, including two leading to remote code execution.