Amalga Group CEO Jens Erik Gould says nearshore BPO providers must move from task execution to judgment, using frontline ...

Jamaica's BPO sector must move into higher-value knowledge services after earnings fell to $750 million, Minister Aubyn Hill says.

As module quality comes under pressure, buyers must use the full range of quality assurance tools available to them to hold suppliers accountable. Image: Kiwa PVEL. On top of a complex web of ...

American outsourcing firm Concentrix Philippines is reorganizing how it manages workforce and customer-experience performance, creating a new unit that brings learning, quality, analytics, governance ...

In OTAQREG, the QAP Provider creates a new QAP company. In OTAQREG, the QAP Provider enters Qualification information, General Plan, and Pathway-specific Plan(s) for new QAP company. EPA reviews QAP ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Ohio claimed the top overall ...

Hawaii finishes dead last in CNBC’s annual America’s Top States for Business rankings in 2026, with the nation’s worst infrastructure and highest business costs. Even the state’s legendary quality of ...

Arkansas rose 13 spots to No. 28 in CNBC's 2026 America's Top States for Business rankings, the biggest improvement of any state. A 23-place jump in the Workforce category drove the gains, as ...

Ford tops J.D. Power initial quality rankings for the first time in 16 years Ford still leads the industry in recalls, with 51 this year versus Stellantis' 19 Infotainment glitches, especially CarPlay ...

HBR says companies that went all-in on AI face “knowledge decay” as low-quality outputs pile up, erode trust, and cost $9M a year in rework. Companies that pushed hardest to adopt generative AI are ...

NEW YORK--(BUSINESS WIRE)--eClerx Services Ltd (ECLERX.NS), a global leader in AI-powered analytics, digital operations, automation, and business process management, today announced that it has been ...