Organizational transformations, whether driven by mergers, shifts in strategy, or the need for greater efficiency, often ...
Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications ()
Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...
Either accomplishment is impressive, but neither guarantees that a company has built an organizational culture ready for continued evolution and scale. Some estimates have found that around 17% of ...
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