Today’s Closet Confessional is a special one. It all started five years ago when CC 270 was living in London and shared her ...

Klarna, the Swedish “buy now ... there it is handled like a defaulted credit card…” another said. Internet culture is chaotic—but we’ll break it down for you in one daily email.

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Klarna Group Plc’s co-founder and CEO, Sebastian Siemiatkowski, has admitted the fintech giant’s aggressive use of artificial intelligence in customer service has backfired. “As cost ...

Klarna, the AI-powered global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns from its AI strategy.

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After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was once again recruiting humans after the AI approach led to “lower ...

Klarna and Duloingo have been some of the poster children for the “AI-first” workplace. Two years ago, Klarna CEO Sebastian Siemiatkowski announced he wanted his company to be the “favorite ...

Sebastian Siemiatkowski, Klarna co-founder and CEO, joins 'The Exchange' to discuss if the company plans on preparing for an IPO, how spending patterns have evolved, and much more. Here is how ...

The company’s full-time employee count dropped from over 5,500 at the end of 2022 to about 3,400 by December 2023 Swedish fintech firm Klarna has reduced its workforce by nearly 40 per cent over ...