My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

Technology has often been bad news for blue-collar jobs. Now, white-collar workers could be facing pink slips.

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Klarna, the $14.6 billion fintech startup known for its "buy now, pay later" installment loans, is expanding its offerings and better competing with traditional banks by piloting its first Visa debit ...

Artificial intelligence is no longer simply powering your go-to apps or performing back-office functions—it’s coming into the ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Most people assume it will take years for AI to reshape the job landscape. But tasks that chatbots can do are already ...

When CEOs start using their avatars on investor calls, replacing the CEO with AI is the next logical step. Some have already taken the leap.

The impact of Artificial Intelligence (AI) on the job market is expected to fall on entry-level white-collar workers, says a ...

A Jefferies report indicates that AI implementation may disproportionately affect entry-level white-collar positions, raising ...