Tools like ServiceTitan and Jobber give your team the ability to operate in real time, without the handoff friction. And here ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

Short-term goals might include reaching a certain amount of sales for the month, improving on specific customer service issues or successfully launching a new product. Long-term goals may include ...

AT&T uses AI to categorize 40 million customer service calls annually. ChatGPT initially helped but was costly, so AT&T developed a cheaper, faster open-source AI system. This article is part of ...

Mike Cannon-Brookes, Atlassian (from Team 25 livestream) Two new products developed in-house, two new bundles of existing apps, and free access to its Rovo AI agent — Atlassian has plenty of product ...

The takeaway here is that it pays off to invest in your team. Instead of a staff that largely reads from a script and returns the worst customer service experiences, you should give your team the ...

Set your SEO team up for success with clear, performance-oriented goals that align with business objectives and foster collaboration. Setting clear goals is essential to measuring success in SEO.

Word of mouth travels faster than you think. One survey found that when a customer has a poor experience, they’ll tell 15 people.3 And when they have a good experience, they’ll tell 11. That means ...

Balancing team goals with individual customer needs is a critical aspect of customer service management, especially in high-pressure situations. To achieve this, it's essential to understand both ...

The next step is to set clear and specific goals for your team that are aligned with customer satisfaction. You can use the SMART framework to make sure your goals are Specific, Measurable ...

The importance of empowering your customer service team ties back to reaching your company goals. But why should your customer service team members go above and beyond to help you make more money?