Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

In an era where data reigns supreme, understanding team performance has never been more critical. This article draws on the expertise of industry leaders to ...

With 77% of Grainger’s $16.7 billion revenue tied to digital sales, HVACR distributors must expand their digital capabilities to thrive in 2025 and beyond.

A framework provides the structure needed to guide execution. When well-designed, it clarifies the choices necessary to stay focused and avoid distractions that can derail progress. Without one, ...

Suzuki brings more than 25 years of experience scaling and transforming high-growth companies, including renowned technology ...

Marketers and agency leaders talk about aligning data, technology, employees and creativity with the sole focus of marketing: ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Customer retention is a key factor for the success of any business, but it can be challenging to achieve if your team members are not aligned with your goals. How do you motivate and empower your ...

In the words of John Maxwell, “Leaders become great not because of their power, but because of their ability to empower others.” Outstanding Branding is living proof of this principle. They are not ...

How Juanda Roberts transformed from tech executive to founder of Princess Hair Pizzazz, building a kids' hair salon empire that empowers young girls in Atlanta.