BT Business has launched AI Receptionist, a 24/7 AI call-handling service for small businesses, as the first product in its ...

Zego reports that customers prefer a balanced approach to service, favoring digital for efficiency and human interactions for ...

As AI usage has increased in customer service, its applications have largely centered on its ability to resolve routine questions quickly and efficiently. However, not all customer queries are ...

BT's AI Receptionist answers routine calls, schedules appointments and records conversations as the company launches an AI ...

Rockwell Automation, Inc. (NYSE: ROK), the world's largest company dedicated to industrial automation and digital transformation, today announced two new additions to its SecureOT™ industrial ...

Cactus already helps home service companies answer calls, reach out to new leads and follow up with existing customers. Now ...

Insurance leader replaced sample-based quality monitoring with automated analysis of 100% of customer conversations, identifying its top-performing retention behaviors and protecting approximately BRL ...

Are "complaints" a gold mine?For many business owners, handling complaints may be a situation they wish to avoid. When hearing the word "complaint," many people likely have negative images such as ...

A battle between two companies seeking to run the states E-ZPass toll collection system goes to court over charges the NJ ...

Nairobi-based advertising technology firm Suss Ads is expanding beyond advertising technology into enterprise customer-experience software, betting on artificial intelligence to help businesses manage ...

DigivantPay, a microfinance bank, has trained its staff on using AI and data to improve customer experience during its 2024 ...

A pest control business has great reviews, but new inquiries are waiting while technicians are busy with service calls.