Platform thinking provides a sustainable path forward. It creates QE ecosystems that scale, empower teams and deliver ...
According to Forrester’s (Nasdaq: FORR) 2026 B2C marketing, customer experience, and digital business predictions, the rapid ...
Apple's newest iPhones have joined the Self Service Repair lineup, letting users order parts and access repair manuals for ...
Self-checkout machines can be more convenient for customers and cost saving for corporations. How are they linekd to safety ...
Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...
Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...
The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...
Thrifty Car Rentals UAE today launched the UAE’s first self-service digital car rental kiosk, a milestone in its ...
Sentinel & Enterprise on MSNOpinion
Editorial: Self-checkout may not require legislative action
You wouldn’t think we’d need a law to protect human interaction from being programmed out of what’s considered an everyday ...
Maintaining accurate customer data has become a mission-critical imperative, according to Scott Edmunds, head of global ...
The retailers and logistics providers that dominate this peak season won't be the ones with the biggest budgets or the most ...
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