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With everything from slime-stained carpets to half-eaten food, people are testing Costco’s famously generous return policy ...

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Supermarkets and mass merchandisers deliver on key service metrics: Core areas of the pharmacy customer experience where ...

Mortgage servicers received an overall satisfaction score of 596, down 10 points compared to the 2024 iteration of the J.D.

If you’re in the market for insurance, you need to know more numbers than just what your premiums will be. Here are three ...

The truth is, your attitude is the single most powerful factor in your job satisfaction. No matter what role you play in an ...

Customer satisfaction dipped 0.1% in the second quarter of 2024 to a score of 77.9 out of 100, the American Customer Satisfaction Index said Tuesday.

Customer satisfaction in the U.S. hasn’t hit rock bottom, but it’s darn near, according to the latest American Consumer Satisfaction Index (ACSI). Since 2018 – before the pandemic, mind you ...

Amica Mutual ranked highest in overall customer satisfaction with a score of 903. NJM Insurance Co. (896) ranks second and Erie Insurance (893) ranks third.

Studies demonstrate a strong correlation between customer satisfaction and increased profits — with companies with high customer satisfaction reporting 5.7 times more revenue than competitors.