I am a Customer Experience Futurist ... it wouldn’t have overwise considered and helped Sun-Maid create a strategic vision. For Amazon customers, leaving feedback is as easy as clicking a ...

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

Customer experience faced serious challenges during ... The key to customer success will be maintaining a strategy for covering all bases. Many of this year’s predictions include specific ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

Steering committee: A cross-functional executive team determines how best to evolve and invest the customer experience program based on strategic priorities. Putting It All Into Action To successfully ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

As 2025 comes to a close, it's time to look back at the customer experience strategies that delivered real results ... Our expert panel will share specific examples, success stories, and actionable ...

It’s about changing brand methods, implementing new strategies and ... to a seamless omnichannel experience. Companies can ensure consistent and cohesive customer journeys by integrating digital ...