Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

The shift toward resilient, technology-driven facilities management is not just about mitigating damage—it’s about ensuring ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Torc Robotics is building its autonomous trucking hub at AllianceTexas to serve as the firm’s testing grounds, customer ...

Atlas Workplace Services is proud to announce Karen O’Neill as its new Managing Director. Karen steps into the role following ...

Making the choice to modernize, upgrade or expand an equipment dealership is increasingly being seen as a necessary vs. nice ...

Both fields offer exciting opportunities, and with the right education and experience, the possibilities are endless. Whether ...

Mainsail Partners has invested $45 million in Inn-Flow, a Raleigh, North Carolina-based provider of back-office management and accounting software for hotels. This investment will help accelerate ...

A national customer communications management company is closing its Birmingham production facility ... and a superior customer experience,” OSG stated.