Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Remember the first time you used a smartphone? That moment when you realized that complex computing had become as simple as ...

Leveraging AI and data analytics for business transformationIssued by Nihka Technology GroupJohannesburg, 14 Feb 2025Visit our press officeFor informed decision-making. In the digital age, data is a ...

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

In this modern era, where technology is reshaping every facet of business, retail operations are no exception. Through her insightful research, Vinodhini Chandrasekaran explores the transformative ...

However, some things about customer experience have not changed ... AI will be able to leverage and analyse data and predictive analytics to deliver more personalised experiences, predicting your ...

For Intel, LEAP 2025 has offered a strategic platform to showcase its latest technological advancements and engage with a ...

Hemant Bodke works in this dynamic and transformative space, using his expertise as a Java developer to drive innovation in ...

By leveraging data and advanced analytics, financial institutions can make better decisions, optimize operations, and significantly enhance customer experiences.

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...