Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Don't give up on the phone as a channel until you see how call analytics platforms can transform your marketing. The post 10 features and capabilities you need in a call analytics platform appeared ...

Predictive AI is autonomous, analyzing thousands of factors and years of data, and can be used to predict customer ... analytics draws its power from many methods and technologies, including big ...

AI automates business operations, extracts actionable insights from datasets and streamlines workflows across industries ...

Deloitte launched an agentic AI platform it says will reduce costs by 25%, but questions remain about how its workforce will ...

DataRobot, the provider of AI that makes business sense, is introducing AI application suites for finance and supply chain operations with SAP, built to seamlessly integrate AI into customer ...

With the power of AI, telecom providers can monitor transactions and call activities in real time. AI algorithms process data streams continuously, detecting suspicious activities as they happen. This ...

US politicians, civil rights campaigners and the BBC are all calling for a High Court hearing ... Home Office demanded the right to access customer data protected by its Advanced Data Protection ...

Q4 2025 Earnings Call Transcript March 20, 2025 Planet Labs PBC misses on earnings expectations. Reported EPS is $-0.08 EPS, ...

Economic development experts are divided over the accuracy of the study, which was sponsored by data center industry lobbying group Data Center Coalition. Big Tech companies spent a combined ...

The newness and potential risks of the technology are factors, but there are also fixable mistakes companies make that ...