The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

Part of its enterprise plans, Cisco's Webex AI Agent is available as a 24/7 self-service solution with natural, human-like ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center's best agents would ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

So-Young International Inc. (NASDAQ: SY) Q4 2024 Earnings Call Transcript March 28, 2025 So-Young International Inc. misses ...

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Charter Communications is shutting down its call center in Worcester, according to a Worker Adjustment and Retraining ...

Reporters are claiming to have found private contact information online for top Trump administration officials at the center of a Signal text chain leak.

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...