The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

Part of its enterprise plans, Cisco's Webex AI Agent is available as a 24/7 self-service solution with natural, human-like ...

Q4 2024 Earnings Call Transcript March 31, 2025 ESS Tech, Inc. misses on earnings expectations. Reported EPS is $-1.97 EPS, ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

PFLUGERVILLE, Texas — A couple of business owners in Pflugerville, along with the Austin Justice Coalition, are calling for an investigation into what they call unsanctioned surveillance and targeted ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center's best agents would ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

So-Young International Inc. (NASDAQ: SY) Q4 2024 Earnings Call Transcript March 28, 2025 So-Young International Inc. misses ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday. The company ...

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after ...