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Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

Calabrio, the workforce performance company, has released their annual 2025 State of the Contact Center report. The prevalence of AI use in the contact center comes as no surprise, but the fact that ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center's best agents would ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

Improves Customer Experiences, Operational Efficiency and Reduces Costs NEW YORK, March 25, 2025 —Presidio, a leading technology services and solutions provider, announced its 100th GenAI deployment ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

Observe.AI, the leading AI Conversation Intelligence platform for contact centers, today announced the general availability of the company’s VoiceAI agents, capable of automating all customer ...